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Sungai Buloh, Selangor
Cheras, Selangor
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Ipoh, Perak
Taiping, Perak
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George Town, Pulau Pinang
Butterworth, Pulau Pinang
Seberang Jaya, Pulau Pinang
Sungai Petani, Kedah
Kulim, Kedah
Alor Star, Kedah
Jitra, Perlis
Kota Bahru, Kelantan
Kuala Terengganu, Trengganu
Bandar Melaka, Melaka
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Batu Pahat, Johor
Senai, Johor
Kulai, Johor
Johore Bahru, Johor
Kluang, Johor

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A New Approach to ERP Customization

A New Approach to ERP Customization

Avshalom Aderet, Ph.D. Eshbel Technologies

Background Businesses all around the world are increasing their reliance on ERP programs as a cost efficient alternative to their current manual procedures or their piecemeal software applications. However, current ERP programs suffer from a number of shortcomings which make it especially difficult for the small/mid size organization to enjoy the tremendous benefits of ERP:

(a) Customization is costly, time consuming and, in many cases, impractical. This leads to a situation in which the organization must change many of its work processes and to adapt to the ERP program rather than the other way around.

(b) Implementation of an ERP project is a long process, exhausting precious time of the firm’s key people and usually interfering with the on going firm ’s operations.

(c) Poor training and inappropriate preparation of the firm’s personnel results in poor usage of the system and insufficient exploitation of the new technology.

The Customization Issue

ERP vendors are well aware of the need to tailor (or retrofit) their packages to the specific requirements of industries and customers. A single vendor who wishes to serve many vertical markets (industries) has three options:

* To support different brands of the package – a costly and cumbersome option which was abandoned by most ERP vendors.

* To mesh all brands into a single package, where “branding” for a specific industry or customer is done by parameters which are selectively flagged to adjust for their “unique” needs. This option is used by most ERP vendors. However because the vendors need to mesh the needs of different industries within a single, tightly integrated SW package, this “flagging process” makes the customization process complex and expensive. Furthermore, tailoring to a specific customer that is not answered for within the given parameters is harder still.

* To provide an integrated package that permits on-site tailoring which meets specific needs. Only Priority, with its SUPERset technology, provides this option.

Active ERP

“Active ERP” refers to the incorporation of triggers, alerts and workflow procedures into the logic of the ERP system. These differ significantly from one customer to another, and even among different departments of the same customer. Therefore, their effective incorporation into the ERP program is critical in a true customization of the software to the customer’s needs.

However, eventhough workflow and business rules have become almost mandatory for ERP systems, yet, all ERP systems on the market today require users to hard code (in the source code) triggers, alerts and workflow procedures that are not predefined. This forces them to recode the triggers and procedures when installing the next release (upgrade).
The unique architecture of Eshbel’s SUPERset technology (see below) enables this customization to be carried out in a most cost-efficient manner, and to preserve such triggers from one version to the next.

The Problem of ERP Implementation

Because of the need to adapt the generic software to the specific needs of the firm, ERP vendors were required to provide tools and utilities that will allow the firm’s in house IT personnel or independent consulting firms to customize the software. Actually, customization and implementation of ERP software became an industry on its own. AMR Research Inc. estimates that 75% of the ERP market size relates to programming and consulting services for the implementation of ERP in the organization. The customers also spend several times more money on ERP associated services compared to the purchase of the software license. The industry standard is 3 to 5 between amount spend on software purchase versus amount spent on software customization and implementation services.

With the evolution of the “Active ERP” systems, the customization issue becomes even more critical. Active ERP systems incorporate workflow, triggers and alerts as an integral part of their logic. These processes are more susceptible to be customer specific and dynamic over time (and within the same organization). The current ERP programs do not provide an adequate solution to this problem.

The Solution of Current ERP Programs

The architecture of most ERP systems may be termed the “total package approach”. All customer-specific functionality must be included in the “main” single-layer package. A “customizer” is provided to “tailor” the package to the customer’s needs out of the massive “main” package. However, the “customizer” is limited in the scope and type of modifications that can be offered. Any functionality that requires “add-ons” of tables, columns and -- more importantly -- logic, has to be incorporated by the vendor’s development team into the “main” package.

Obviously, meshing the specific needs of thousands of customers into a single coherent package is a nightmare even for the most talented system analyst. That scarce resource of system analysts who can do the job becomes a real bottleneck for customer requests. Implementation processes could drag on for months and years as customers “wait their turn” for their own modifications to “clear” the vendor’s development team.

Complexity also prevails during the implementation process at a customer site. It takes a top quality expert to sift through a mature “main” package incorporating a massive volume of functionality so as to “tailor” processes as required by the customer. Although some vendors have invested heavily in trying to simplify that process, it still takes a large amount of time and effort to do the job

.
SUPERset - A Unique ERP Technology

Eshbel’s software architecture is unique. It is built in a way so as to allow:

(a) Straight-forward adaptation of the software to the customer’s specific needs;

(b) Time-saving implementation of the ERP project;

(c) Smooth upgradeability with new releases of the ERP program.

SUPERset is built in two layers. The first layer contains the basic, most critical and generic components of the ERP modules: Financials, Distribution & Sales, Customer Service, Manufacturing, Contact Management, Project Management. The second layer offers functionality specific to the industry and organization.

While the first layer is common to all customers, the second adds functionality, including customer-specific changes to the database structure and the application logic.
The novelty of this methodology is this: instead of complicating the base package (the first layer) with organization-specific functionality that varies from one customer to another, special needs are met by adding functions only to the second layer.

Eshbel’s unique two-layer technology has tremendous benefits from both implementation and customization perspectives:

Simplified Customization Process

Eshbel's system architecture revolutionizes customization of the ERP software. A unique set of utilities allows uncompromising flexibility of customization without sacrificing the ability to install new upgrades and enhancements. Eshbel's software is entirely dictionary-driven, so that all customization is stored in tables that can be easily reviewed and revised.

The way it works is simple: Eshbel’s unique system architecture is basically made up of two parts –

(1) source code, stored in the dictionaries, and

(2) utilities that interpret the source. To add functionality, the programmer makes changes in the dictionaries where the source code is stored. All these changes are documented in a journal by an automatic facility. When they are carried out on the customer’s machine, the changes take effect immediately. If development is performed on a remote machine (i.e., at the customer’s development machine or Eshbel’s support office), an automatic utility builds an “upgrade file” including all changes made in the source. This “upgrade file” is then transferred to the on-site machine, thereby incorporating the appropriate changes into the source.

The entire customization process can be carried out at the customer site, since Eshbel's software contains all the necessary development tools as part of the standard package. This capability provides additional flexibility in the customization process.

When a new piece of customer-specific functionality is installed, that function may become available for other projects through Eshbel's unique library of components.
Library of Customized Components

Eshbel’s technology allows customized modifications, of its various customers (operating, obviously, in a variety of industries), to be stored as independent add-on components in easy-to-retrieve libraries. Installing a piece of functionality from that library at a customer site is a simple exercise for a technician to do.

Whenever the required functionality is not found in the library, some programming may be needed. Yet, the architectural simplicity of the system allows this functionality to be added in the second layer, without any interference with the basic first-layer functionality. And the entire customization can be done on site, resulting in a fast and efficient resolution.
Smooth Upgradeability

In Eshbel's technology, upgrades of a new release are just another "library component". Just as customizations are simply the addition of sources to the dictionaries, so, too, are upgrades.

Traditionally, when a new version is released, it replaces the existing one. The customer receives a set of executable files used instead of the current ones. The parameters and reports (configured in the customizer) are preserved. But when Eshbel releases a new software version, we do not send the executables. Rather, we send an “upgrade file” – just like the one used to create customizations – which adds the changes to the source already installed at the customer site. The added functionality of the new release comes "on top" of what has already been installed at the customer site, including what has already been customized. The customer can continue to work with all existing (customized) programs without disturbance.

Only Eshbel's technology allows for such smooth upgradeability. Owing to their "single-layer" architecture, other ERP programs require a large amount of work (actually recoding) to retrofit customization, made in logic and database structures in the current version of the software, for a new release.

Flexible Incorporation of the Firm’s Business Rules

Unique manufacturing practices and management procedures are the heart and sole of any firm. These “business rules” give the organization its competitive edge in the dynamic marketplace. With the evolution of “Active ERP” systems, which incorporate workflow, triggers and alerts as an integral part of their logic, the need to customize becomes more acute than ever before.
Eshbel’s technology provides a wealth of such “active” utilities, allowing customers to freely and easily add as many “active” processes as they need.

Eshbel’s customers thereby enjoy the best of two worlds: A standard off-the-shelf ERP package with rich functionality in all enterprise domains, and a flexible, cost-efficient way to customize the package in keeping with the firm’s specific management procedures.

Summary of Differences between SUPERset Technology and Other ERP Programs

Factor Eshbel's Technology Other ERP Programs Architecture Two Layers: First Layer - core generic functions. Second Layer - industry-specific and customer-specific functionality. Single layer, containing all functionality, both generic and customer-specific. Application Design Entirely dictionary-driven. Only part of the application is defined in dictionaries. Customization Process Simple, straightforward. Done at customer site. Complicated Done at vendor/supplier site. Development Tools Powerful tools which are part of the standard ERP program. Tools are not supplied with the application. Customized Functions Stored as functional components in easy-to-retrieve libraries. Modular and re-usable. Mixed with generic ERP functionality in base program. Upgradeability Customized functionality is upgraded automatically when installing the release of a new version. DB and logic modifications (usually not recommended by vendors) apt to interfere with or be lost altogether upon installation of a new release.

If you have comments about these ideas or Priority, contact jonny@eshbel.com.

Trading System

Trading System

E-Soft Trading System is an integrated system between Store, Front Point Of Sales And Back-office System which is user friendly and efficiently.

It is designed especially for the retailers who are looking to manage costs and improve overall efficiency in their day to day retail operations. This solution gives them the ability to manage their customers, capture point-of-sale transactions, and also perform back end operations such as purchase order creation, inventory transfers, sales reporting, customer loyalty and staff management all from one integrated solution.

The back-office module will allow users to view sales from individual stores, generate accounting entries directly into the accounting system, manage the members' records, view their purchase history, generate reward points all from one module. Integrate stock transactions into the Stock Control module, view the latest communication status, perform adjustments for foreign currency transactions and more.

The front-end module is primarily designed for store-front operations and utilize an intuitive Windows based user interface so that users can take their familiarization with the POS systems.


E-Soft Trading System is an organizer, an analyzer and a time saver. Some of it most useful features include:

§ Easy to learn and use - no expensive training required.
§ Sales tracking by product, department and customer.
§ Complete sales and inventory data for every item.
§ Full-featured POS system with slip printer, barcode and cash drawer support.
§ Sales figures for each product.
§ History of daily sales and POS totals.
§ On-screen review and editing of purchase orders.
§ Customer and supplier database with every transaction history.
§ Fast lookups using pick lists.
§ Automatic discounts, price levels, credit limits or tax rates for any customer.
§ A bonus points system to identify and reward your best customers.
§ Flexible sales and inventory reports with on-screen preview.
§ Standard label formats.
§ Optional sales taxes.
§ Sales data exports UBS system for further analysis.
§ Works with all barcode readers.
§ Optional password system accessing.

D'care Massage Gel

D’Care Massage Gel

Welcome to d'Care natural products - Massage Gel

d'care Massage Gel containing

. No harsh chemicals
. No additives
. No artificial compounds

Massages Gel is recommended for use as an ideal relaxing skin and sport massage, warm-up gel and importantly, as a significant aid to muscle and joint recovery in physiotherapy.

Time Management System/Time Clocking System/Time Attendance System

Time Management System/Time Clocking System/Time Attendance System

E-Soft Time Clock System is a PC based clocking system designed for small and medium size company, especially for those companies with numbers of outlets or branches with few employees in each outlet/branch. It is a cost effective way of taking control of the attendance for all employees in their outlets/branches. The existing office or POS pc can be used as clocking station to replace the conventional punch card machine.

Dear Friend,

E-Soft Time Clock System is a software product on which all your employees can clock in or out via PC. The system provide you with real time, accurate reporting.

E-Soft Time Clock System allows you to use a PC to record and report on employee work hours. It completely replaces manual time card machines or your hand written time and attendance records. It also eliminates the need for you to spend hours each week compiling your manual systems into a report to supply to your payroll department. The E-Soft Time Clock System is a multi user ready application.

E-Soft Time Clock System Software Features:

The E-Soft Time Clock System Software tracks employees' time and provides a daily reconciliation of time records as reports or for further processing by payroll software. As a result, the software cuts down on administrative time, safeguards from error, and saves a substantial amount of money that could have been lost due to mishandled time cards and employees punching in for each other. It is a complete and a cost effective solution for Time Attendance and security if Fingerprint Biometric device are deployed.

1. Employees Master Maintenance.

2. Fingerprint / Proximity Card Registration.

3. Working Time Pattern Maintenance.

4. Duty Roster.

5. Attendance Control – Mouse Click, Fingerprint Authentication or Proximity (RFID) Card verification.

6. Print Attendance Reports.

Reports
A variety of reports can be produced to give you the information you need in a format you can use. Following standard reports are available:

. Attendance Report
. Time Attendance Report
. Lateness Report
. Overtime Report
. Leave Report
. Absence Report
. Exception Report
. Shift Roster Report
. Clocking Report
. Staff Not Working Report
. Staff Not Clocking Report

Hotel Management System

Hotel Management System

The E-Soft Hotel Management System (HMS) helps to manage & operate small to medium sized hotels. E-Soft Hotel Management System is a user-friendly, uncluttered and compact Hotel Management Software that automates the operation and management of a hotel. Our Hotel Management Software seamlessly integrates Reservations, Front Desk, Housekeeping functions on a single platform. An extensive variety of management reports can be generated from the E-Soft Hotel Management System.

The features of the E-Soft Management System are as follows:-

· Hotel Guest Information Database Maintenance
· Hotel Room Reservation
· Hotel Room Availability
· Hotel Check-In & Check-Out
· Billing & Invoicing System
· Guest Message System
· Management Reports

ISO 9000 Template

ISO 9000 Template

The ISO 9000 Template were created to help you to prepare the ISO 9000 Quality Manual, ISO 9000 Operating Procedure & ISO 9000 Forms. This ISO 9000 Template contains prewritten ISO 9000 Quality Manual, ISO 9000 Operating Procedure along with sample forms and checklists included as Microsoft Word & Excel format. It provides sample practical documentation in the proper ISO format required by the latest ISO 9001:2000 changes.

Special Features :

· Specifically designed to be very easy to customize so that the entire documentation that is required by ISO 9001 : 2000 can be quickly and easily developed.
· Professional design and layout.
· It is designed to fulfill the ISO 9001 : 2000 requirements.
· Easy to read, easy to understand, and easy to implement.
· Easy to audit as it follows the structure of ISO 9001 : 2000.
· Includes the required Process Flowchart.

The ISO 9000 Template series itself is generic, and is designed to be applicable to any manufacturing or service process. The ISO 9000 Template are consist of:

a. ISO 9000 Quality Manual Template

This first step in building a ISO 9000 Quality Management System is the creation of a "Quality Manual". This is a separate and distinct step from developing quality procedures. The purpose is to state in a concise and brief format, the policies and objectives of the company required to achieve a desired level of quality for the organization or division.

At a minimum, the ISO 9000 Quality Manual is required to address each one of the paragraphs of the applicable ISO 9000 Series that the company plans to become registered against. ISO 9001:2000 is the focus of this manual. But, you may need to expand the scope to include EMS 14001, QS-9000, AS-9000, or other industry specific quality requirements.

Each area that is written should include, at a minimum, three parts: Scope, Policy and Responsibilities.

· The Scope portion should simply state the purpose of the covered area.
· The Policy portion should state the company policy regarding the applicable ISO clause.
· The Responsibility portion should state who, in generic titles or positions, is responsible for the policy.

ISO 9000 does not require a specific format for the Quality Manual. A sample manual is provided in this guide for your use as a template to create your own Quality Manual. The Quality Manual Table of Contents is based on the ISO 9000 standard itself. This ensures that each required element is addressed and provides an excellent starting point for building your Quality System.ISO 9000 Quality Manual Consist of:

· Master List
· Forward
· Administration
· Company Information
· Quality Management System
· Management Responsibility
· Resources Management
· Product Realization
· Measure Analysis Improvement
· Attachment

b. ISO 9000 Operating Procedure

The ISO 9000 Operating Procedure Template includes and integrates the top level ISO 9000 quality manual and the six required quality procedures, thus containing the most difficult part of the ISO 9000 documentation. The ISO 9000 Operating Procedure Template include the detailed samples of the Operating Procedures to fulfill the ISO 9001 : 2000 requirements for the procedures, making the customization process even easier. The entire manual follows the structure of ISO 9001 : 2000.

ISO 9000 Operating Procedures Consist Of:

· Control of documents
· Control of records
· Internal Audit
· Control of non-conformance product
· Corrective Action
· Preventive Action
· Training
· Purchasing

c. ISO 9000 Forms

ISO 9001 : 2000 does not require forms but ISO 9001 : 2000 requires to keep records. Our well-designed forms make it easy to record the necessary information. In addition, our well-designed forms guide the user through a business process (for example, our Corrective & Preventive Action Plan Form guides you through the entire corrective action process), ensuring not only that all data is recorded but that all steps have properly been executed.

All our ISO 9000 Forms

§ can immediately be used without any or with only little modifications(if you really need to, you can easily edit and customize in Microsoft Wordor Excel).
§ are designed by experienced quality managers and ISO 9000 auditors so that all forms are fully compliant with ISO 9001 : 2000 requirements.
§ are professionally laid out so that they are really easy to use without separate instructions.

ISO 9000 Forms Consist Of :

§ Orientation Checklist
§ Training Calendar
§ Training Needs Analysis
§ Training Record
§ After Training Valuation Form
§ Training Request Form
§ Application Form
§ Leave Application Card
§ Meeting Attendance
§ Training Attendance List
§ Store Card
§ Order Tracking Form
§ Material Issue Record
§ Material Return Note
§ Document Issue Record
§ Request For Uncontrolled Document
§ Document Change Notice
§ Preventive Maintenance Record
§ Approved Supplier List
§ Selection / Evaluation of Supplier
§ Audit Schedule
§ Internal Audit Checklist
§ Corrective Action Report
§ Preventive Action Report
§ Outgoing Form
§ Corrective & Preventive Tracking List
§ Equipment Calibration Tracking List
§ Customer Semi-Product Inspection
§ Non Conformance Corrective Action Report
§ Record Master List
§ Customer Feed Back Form
§ Customer Satisfaction Evaluation
§ Customer Information List

Accounting System

Accounting System

. General Ledger
. Accounts Payables
. Accounts Receivable
. Cash Book
. Recurring Entry
. Fixed Asset Register
. Invoicing / Billing
. Multi-user
. Multi Company
. Job / Project Maintenance
. Security Access Control